STRATEGI PENGEMBANGAN SDM DALAM MENINGKATKAN RESPONS PELAYANAN: STUDI KASUS RSUP ADAM MALIK

Authors

  • Gladis Novita Malau Universitas Negeri Medan
  • Hilma Harmen Universitas Negeri Medan
  • Yosi Natalin Simbolon Universitas Negeri Medan
  • Rouli Elisabet Naibaho Universitas Negeri Medan
  • Pebiola Silalahi Universitas Negeri Medan

DOI:

https://doi.org/10.51903/dinamika.v6i1.1160

Keywords:

Human Resource Development, Patient Safety, Service Responsiveness, Health Crisis Management

Abstract

An abstranct is a brief summary of a research article, thesis, review, conference proceeding or any-depth analysis of a particular subject or disipline, and is often used to help the reader quickly ascertain the paper purposes. When used, an abstract always appears at the beginning of a manuscript or typescript, acting as the point-of-entry for any given academic paper or patent application. Absatrcting and indexing services for various academic discipline are aimed at compiling a body of literature for that particular subject. Abstract length varies by discipline and publisher requirements. Abstracts are typically sectioned logically as an overview of what appears in the paper.

References

[1] R. A. Noe, J. R. Hollenbeck, B. Gerhart, and P. M. Wright, Human Resource Management: Gaining a Competitive Advantage, 10th ed. New York, NY, USA: McGraw-Hill Education, 2017.

[2] World Health Organization, Patient Safety: Making Health Care Safer. Geneva, Switzerland: WHO Press, 2017.

[3] Agency for Healthcare Research and Quality, Improving Patient Safety Systems for Better Care. Rockville, MD, USA: AHRQ, 2019.

[4] Institute of Medicine, To Err Is Human: Building a Safer Health System. Washington, DC, USA: National Academy Press, 2000.

[5] U.S. Department of Health & Human Services, Benefits of Electronic Health Records (EHRs). Washington, DC, USA: HealthIT.gov, 2020.

[6] World Health Organization, Global Patient Safety Action Plan 2021–2030: Towards Eliminating Avoidable Harm in Health Care. Geneva, Switzerland: WHO, 2021.

[7] S. D. Mulyawati, “Human resource management in hospitals and patient safety: A literature review,” Jurnal Manajemen Kesehatan, vol. 12, no. 2, pp. 45–56, 2024.

[8] R. Pratiwi and A. Nugroho, “Strategi pengembangan sumber daya manusia dalam meningkatkan mutu pelayanan rumah sakit,” Jurnal Administrasi Kesehatan Indonesia, vol. 13, no. 1, pp. 1–10, 2025.

[9] D. Siregar, “Peran manajemen sumber daya manusia dalam meningkatkan kualitas pelayanan rumah sakit,” Jurnal Ilmiah Medistra, vol. 5, no. 2, pp. 88–95, 2024.

[10] Kementerian Kesehatan Republik Indonesia, Pedoman Keselamatan Pasien Rumah Sakit. Jakarta, Indonesia: Kemenkes RI, 2022.

[11] World Health Organization, “Patient safety,” 2019. [Online]. Available: https://www.who.int/news-room/fact-sheets/detail/patient-safety

[12] J. Siahaan dan B. Sanjay, “Viral Perawat RSUP H Adam Malik Diduga Lalai, Ini Penjelasan Pihak Rumah Sakit,” Mistar.id, Oct. 22, 2025. [Online]. Available: https://mistar.id/news/hukum-peristiwa/viral-perawat-rsup-h-adam-malik-diduga-lalai-ini-penjelasan-pihak-rumah-sakit

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Published

2026-05-15

How to Cite

STRATEGI PENGEMBANGAN SDM DALAM MENINGKATKAN RESPONS PELAYANAN: STUDI KASUS RSUP ADAM MALIK. (2026). Dinamika: Jurnal Manajemen Sosial Ekonomi, 6(1), 191-197. https://doi.org/10.51903/dinamika.v6i1.1160