KEBIJAKAN PENGEMBANGAN SDM DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DINAS PERPUSTAKAAN DAN KEARSIPAN PROVINSI KALIMANTAN TIMUR
DOI:
https://doi.org/10.51903/dinamika.v4i2.521Keywords:
Sumber Daya Manusia, Pelayanan Publik, Perpustakaan, KearsipanAbstract
Penelitian ini bertujuan mendeskripsikan upaya pengembangan sumber daya manusia dalam meningkatkan kualitas pelayanan publik di Dinas Perpustakaan dan Kearsipan Provinsi Kalimantan Timur menggunakan metode kualitatif deskriptif melalui pengumpulan data, observasi, wawancara, dan dokumentasi. Narasumber meliputi Kepala Bagian Dinas dan staf terkait. Penelitian yang dilaksanakan di Samarinda ini menerapkan teknik analisis data interaktif meliputi reduksi data, display data, dan verifikasi. Hasil penelitian menunjukkan bahwa kebijakan pengembangan sumber daya manusia di Dinas Perpustakaan dan Kearsipan belum memenuhi standar yang diharapkan, dengan kekurangan dalam pengambilan keputusan kebijakan, pembinaan, pengembangan, promosi, dan optimalisasi pengembangan koleksi. Motivasi dari pimpinan kepada staf perpustakaan serta pelatihan, pendidikan, dan pengalaman kerja yang memadai sangat diperlukan untuk mengembangkan pustakawan berkualitas. Penelitian ini menyarankan agar kebijakan pengembangan sumber daya manusia lebih memperhatikan aspek-aspek yang mendukung kesuksesan, seperti melengkapi perpustakaan dengan teknologi yang dapat meningkatkan kinerja pustakawan dan menghasilkan karya-karya terbaik.
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[35] Van Hiep, N. (2021). High Quality Human Resources Development. Palarch’s Journal Of Archaeology Of Egypt/Egyptology, 18(4), 3818–3830. https://doi.org/10.51201/jusst12546
[36] Voca, Z., & Havolli, Y. (2019). The Impact of Human Resources Development on Small and Medium Enterprises (SMEs) Performance: The Case of Kosovo. Journal of Economics and Management Sciences, 2(2), 45–54. https://doi.org/10.30560/jems.v2n2p45
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[2] Alagaraja, M. (2013). HRD and HRM Perspectives on Organizational Performance: A Review of Literature. Human Resource Development Review, 12(2), 117–143.
[3] Amstrong, M. (2000). Strategic Human Resource Management: A Guide to Action. Kogan Page.
[4] Apriliana, S. D., & Nawangsari, E. R. (2021). Pelatihan dan pengembangan sumber daya manusia (sdm) berbasis kompetensi. Forum Ekonomi, 23(4), 804–812. https://doi.org/10.30872/jfor.v23i4.10155
[5] Argyriades, D. (2009). Public Service Professionalism and Human Resources development for Multilateral Governance. Revista Universitaria Europea, 23–42.
[6] Arief, B. (2000). Teori Pembangunan Dunia Ketiga. PT Gramedia Pustaka Utama.
[7] Banda, L. G. (2021). Limitations of the Use of Modernization Theory in Formulating and Implementing Development Policies in Africa – The case of Tanzania and Malawi. SSRN Electronic Journal, 1– 10.
[8] Bussmann, R. (2006). The Influence of Modernization Theory on Contemporary Development Thinking. 1–8.
[9] Chipo, M., Nyoni, T., & Smartson, N. P. (2020). A Critique of the Modernization Theory To Development. Novateur Publication India’s International Journal of Innovations in Engineering Research and Technology [IJIERT], December, 444–448.
[10] Dias, Á., & Silva, R. (2016). Organizational Training and Organizational Commitment: A Literature Review and Conceptual Development. International Journal of Innovative Science, Engineering & Technology, 3(1), 387–399.
[11] Edwik, A. A., Elmayof, M., & Masoud, H. (2018). ECONOMIC DEVELOPMENT DEFINITION , CHALLENGES AND ECONOMIC DEVELOPMENT DEFINITION , CHALLENGES AND MODERNIZATION THEORY. JOURNAL OF SCIENCES AND TECHNOLOGIES (HUMANITIES SCIENCES), June 2018, 0–26.
[12] Eknath, S. M., & Janardhan, G. D. (2020). Level of Human Resources Development - A Conceptual and Review Exposition. International Journal for Research in Applied Science and Engineering Technology, 8(3), 687–691. https://doi.org/10.22214/ijraset.2020.3130
[13] Gan, J. L., & Yusof, H. M. (2019). the Relationship Between Training and Employees’ Retention: a Review Paper. International Journal of Entrepreneurship and Management Practices, 2(5), 16– 24.
[14] Hoang Tien GAIE, N., Hoang Tien, N., Paul Dana, L., Jiminez Santural Jose, R., Thanh Vu, N., & Thanh Hung, N. (2020). Human resource development strategy of Ton Duc Thang University to improve its position on the international rankings. International Journal of Advanced Education and Research International Journal of Advanced Education and Research, 5(July), 105–110.
[15] Irawan, B. (2017). Analisis Pelaksanaan Pengaduan Masyarakat Di Kantor Samsat Kota Samarinda.
[16] Jurnal Administrative Reform, 5(1), 1. https://doi.org/10.52239/jar.v5i1.611
[17] Irawan, B., & Nizar Hidayat, M. (2021). Asistensi Pembuatan Website “Mall Pelayanan Publik” Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Samarinda. Dinamisia : Jurnal Pengabdian Kepada Masyarakat, 5(5), 1120–1128. https://doi.org/10.31849/dinamisia.v5i5.7766 Jackson, M. and. (2010). Human Resource Manajemen.
[18] Janardhan, G. D., & Mhaske, P. . (2015). A Temporal study of Human Resources development in the akole Tahasil. International Journal of Research, March 2015, 273–280.
[19] Joseph R Mathwew. (2021). The Remaking of Singapore’s Public Libraries. Public Library Quarterly, 183–184. Kanto, S. (2011). Perspektif Modernisasi dan Peubahan Sosial. UB Press.
[20] Kareem, M. A., & Hussein, I. J. (2013). The Impact of Human Resource Development on Employee Performance and Organizational Effectiveness. Management Dynamics in the Knowledge Economy, 7(3), 307–322. https://doi.org/10.25019/mdke/7.3.02
[21] Marcetic, G., & Prelec, D. (2011). Development of a Human Resources Development Strategy in Croatian Civil Service. CROATIAN INTERNATIONAL RELATIONS REVIEW, June 2011, 1–17.
[22] Noe, R. A. (2017). Employee training and development. McGraw Hill Education.
[23] Nurhayati, A., & Syafrinal, S. (2018). … Kebutuhan Sdm Berbasis Beban Kerja Dan Evaluasi Kualitas Layanan Perpustakaan Menggunakan Libqual+ Tm Pada Perpustakaan Perguruan Tinggi Negeri Di Media Pustakawan.
[24] Ojukwu, U. G., Mbah, M., & Ojukwu, U. G. (2019). Modernization Theories and the Study of Modernization Theories and the Study of Development Today: A Critical Analysis. International Journal of Academic Multidisciplinary Research, 3(4), 17–21.
[25] Oktaviana, H. R., Hakim, T. D., & Amelia, V. (2023). Strategi Membangun SDM Kreatif Dan Inovatif Melalui Knowledge Sharing di UPT Perpustakaan Universitas Lancang Kuning. ABDI PUSTAKA: Jurnal Perpustakaan Dan Kearsipan, 3(2), 41–47. https://doi.org/10.24821/jap.v3i2.8182
[26] RISKI, M. A. (2019). Implementasi Manajemen Sumber Daya Manusia (Sdm) Dan Dampaknya Terhadap Kualitas Pustakawan Di Perpustakaan Universitas Muhammadiyah Yogyakarta (Umy). 130.
[27] Rivai, V. (2005). Manajemen Sumber Daya Manusia Untuk Perusahaan Dari teori Ke Praktik. PT. Raja Grafindo Persada.
[28] Rozalena, A., & Dewi, S. K. (2017). Manajemen Pendidikan dan Pelatihan bagi Karyawan. Penebar Swadaya Grup.
[29] Samuel, & Peter, A. (2021). Effects of human resources training and development on organizational performance in Nigeria. International Journal of Innovative Social Sciences & Humanities Research, 9(2), 131–138.
[30] Sarnovičs, A. (2010). Human Resource Development In Public Administration : A Case Of Latvia 2 . Managing Intellectual Workers in Public Sector Organizations. IV, 1–12.
[31] Savas. (1987). PRIVATIZATION THE KEY TO BETTER GOVERNMENT. PUBLISHER INC.
[32] Silalahi, K. (2019). Pengembangan Sumber Daya Manusia dalam Organisasi Pendidikan Islam. Journal UIN Allauddi, 1–10.
[33] Sinambela, L. P., Rochadi, S., Ghazli, R., Setiabudi, A., Bima, D., & Syaifuddin. (2010). Reformasi pelayanan publik : teori, kebijakan, dan implementasi. Bumi Aksara.
[34] Toumahuw, N. Y. (2022). the Influence of Teamwork, Work Motivation and Job Satisfaction on Employee Performance. DIJEMSS DINASTI INTERNATIONAL JOURNAL OF EDUCATION MANAGEMENT AND SOCIAL SCIENCE, 2(4), 474–481.
[35] Van Hiep, N. (2021). High Quality Human Resources Development. Palarch’s Journal Of Archaeology Of Egypt/Egyptology, 18(4), 3818–3830. https://doi.org/10.51201/jusst12546
[36] Voca, Z., & Havolli, Y. (2019). The Impact of Human Resources Development on Small and Medium Enterprises (SMEs) Performance: The Case of Kosovo. Journal of Economics and Management Sciences, 2(2), 45–54. https://doi.org/10.30560/jems.v2n2p45
[37] Werner, J. M., & DeSimone, R. L. (2011). Human Resource Development (6th ed.). Cengage Learning.
[38] Zainal, P. D. V. R., Ramly, P. D. H. M., Mutis, P. D. T., & Arafah, D. W. (2015). Manajemen Sumber Daya Manusia Untuk Perusahaan Dari Teori Ke Praktik (K. Putra (ed.); 3rd ed.). PT RajaGrafindo Persada.
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KEBIJAKAN PENGEMBANGAN SDM DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DINAS PERPUSTAKAAN DAN KEARSIPAN PROVINSI KALIMANTAN TIMUR. (2024). Dinamika: Jurnal Manajemen Sosial Ekonomi, 4(2), 108-119. https://doi.org/10.51903/dinamika.v4i2.521
